Frequently Asked Questions

Our teachers used to say, "there are no stu..

Purchasing and Delivery

  • We are based in sunny Singapore!
  • Orders are shipped from Singapore
  • Our products are designed and assembled in Singapore with parts sourced from China

  • Local orders above $100 SGD are eligible for free local delivery.
  • Orders are typically received within 3 - 5 working days.
  • Delivery rates for international orders are subject to the rates of our delivery partners

  • For local orders less than $100 SGD, we charge a flat rate of $10 for delivery.
  • You will receive your parcels within 3-5 working days.
  • Delivery rates for international orders are dependent on the rates of our delivery partners

  • At the moment, we only ship locally in Singapore, but we are working on it.
  • If you are located overseas and are interested in our products, drop us a note and we will be happy to work something out for you.

  • Orders are typically packed and dispatched within 1 working day.
  • Delivery would depend on the capacity of our delivery partners and would typically take 1-3 days.

  • Sure thing! Drop us a note and we will be happy to work something out.

  • Our products (not including expendables like CO2 Cartridges) are covered by one year limited warranty from defects in material and workmanship.
  • Please read our terms and conditions for Limited Warranty

  • We take pride in packing our products to ensure that it reaches your hands safely
  • If the product or packaging arrives damaged or do not meet your expectations, please do not hesitate to contact us immediately and we will assist you the best we can.
  • Please take as many photographs showing the condition of the packaging (before you open) if you believe the contents to be damaged.

  • Sure thing! Drop us a note and we will contact you as soon as possible.

KROWLER OPERATION AND MAINTENANCE

  • KROWLER uses food-grade threaded (3/8 x 24) 16gram CO2 cartridges
  • Our cartridges are cleaned thoroughly using ultrasonic technology before they are filled with the highest quality CO2

  • Yes you may! As long as the cartridges are threaded (3/8 x 24)
  • We highly recommend using food-grade CO2 cartridges as non food-grade cartridges (e.g. for paintball or bicycle pumps) may contain traces of oils in the CO2 that can create off flavours in beers
  • Of course you may save yourself the headache and purchase your cartridges from us!

  • CO2 cartridge mileage is highly dependent on usage
  • If gas is used efficiently, one 16g CO2 cartridge can dispense 2-3x 2L KROWLERS or 1-1.5x 3.8L KROWLERS worth of beer (roughly 6L total) with spare gas remaining to flush during cleaning
  • Using the wrong pressure with excessive purging may reduce the mileage of each CO2 cartridge

  • Yes you can! You may use your KROWLER as a normal growler or just as an insulated bottle for your hot or cold beverages
  • Please note that you will not be able to dispense beverages from the tap without pressure from the CO2 cartridge

  • Our CO2 cartridges are completely recyclable!
  • Please dispose them responsibly in the appropriate recycling bins
  • Do not throw unused CO2 cartridges as the contents are under pressure and may hurt unsuspecting utility workers

  • KROWLER will keep your beer fresh for weeks (typically 2-3 weeks) provided it was cleaned and sanitised properly prior to filling!
  • Set the correct pressure for the type of beer in the KROWLER and keep it in the fridge for longer lasting beers
  • Compared to using a normal growler, you may take your time to savour your favourite craft beers and store the rest safely in KROWLER

  • By lifting and shaking it gently
  • We are not kidding, it is pretty easy to tell how much beer is left roughly by the sound and weight of the KROWLER
  • In designing KROWLER, we did not include any sight glass or windows as it would have gone against the principle to keep beers away from light

  • Yes you can!
  • Please refer to the following section for more information

  • Yes you can!
  • KROWLER uses the same draft beer taps as the ones used in professional tap rooms!
  • You may replace the tap handle with anyone you fancy (or make your own!) as long as it has the standard 3/8"-16 UNC¬†threads

  • KROWLER is made from quality parts and there is no reason why it wouldn't last forever if it is taken care off and kept clean
  • After prolong usage, some rubber seals may need to be changed. Give us a holler and we will send those parts to you

Have a question that we have not answered?

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